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ISO 20000-1:2018 (SMS)

Carrying on its mission to embed all the practices and procedures that are in-line with the International Standards Organization and iENGINEERING’s business goals, iENGINEERING earned the ISO 20000-1:2011 certification in May 2017. iENGINEERING was later re-appraised to the latest version ISO 20000-1:2018 in November, 2020. ISO 20000-1:2018 is IT Service Management System (ITMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain, and improve a service management system. The requirements include the design, transition, delivery, and improvement of services to fulfill agreed service requirements.

Achieving ISO 20000-1:2018 has helped iENGINEERING to:

  • Develop consistency in providing the best services to its clients.
  • Demonstrate our design, transition, delivery and improvement of services to ensure reliability and high quality of service.
  • Provide assurance to our customers that all their service requirements will be fulfilled in an efficient manner.